Remote Technical Support Engineer (L2)
- Location
- Cobham, Surrey, United Kingdom
access, to identify root causes and deliver solutions or workarounds. Communicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback. Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering … changes as needed. Analyze software code and logs to spot bugs or performance issues, developing solutions or workarounds where necessary. Conduct thorough analysis of system performance, errors, and configurations to ensure our systems remain stable and reliable. Proficiency with Datadog, Grafana, SQL databases, and ease with CRM tools ...