Customer Service Manager
- Hiring Organisation
- React Recruitment Limited
- Location
- Colchester, Essex, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
position, you will lead and mentor the customer service team while building modern departmental processes. You will oversee day-to-day operations, lead CRM/ticketing system implementations, and collaborate cross-functionally to support sales through upselling and cross-selling initiatives. Customer Service Manager requirements Essential: Proven … Manager role. A track record of successfully rolling out new software, systems, and procedures. Advanced proficiency in customer support tools (e.g., Microsoft Dynamics/Business Central) and workflow automation. Experience handling exports and shipping quotes. Outstanding problem-solving skills with a calm, professional approach to escalations. Desirable ...