7 of 7 Lead Jobs in Colchester

Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts). … Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling, and parts service levels (fill rate, order accuracy, lead time). OEM policies, procedures, and systems used by Helpdesk and Parts teams (technical knowledge bases, DMS/ERP, ticketing/CRM). Escalation workflows, case ...

Lead and manage a team of agents (Helpdesk Engineers, Parts & Logistics Specialists) to deliver high-quality service to dealers and customers. Ensure team performance, operational excellence, and continuous improvement in line with project objectives. Key Activities and Responsibilities Supervise and coach a team of frontline agents (technical, and parts). ...

expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights — and are seeking an AI Engineering Lead to define and deliver this vision. Job Summary & Purpose Own and drive Akixi's AI and ML strategy — from concept and architecture through hands-on prototyping … deployment — to embed intelligence into Akixi's products and analytics platforms. As the AI Engineering Lead, you will define and execute Akixi's AI roadmap, combining leadership of architecture and engineering practice with hands-on development of prototypes and production features. You'll partner with Product, Data, and Platform Engineering ...

foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role Working with both internal and external resource, the Development Lead will help define and implement best-practices as well as ensuring adherence to group target-states and policies (e.g. architecture, security, observability, privacy, data-handling … . This is a T-shaped role with the successful candidate expected to act in a lead capacity across both the on-platform and off-platform development efforts, with deep subject-matter expertise in on-platform development. Key responsibilities include: Oversee the development effort on the Auto360 product suite, whether ...

OPPORTUNITY: Lead RevOps Strategist & Platform Specialist, Data Center (remote role UK or Spain) Job Summary: Iron Mountain is seeking a highly experienced, proactive, and strategic Lead RevOps Strategist & Platform Specialist to join our IMDC Global Services team in the UK or Spain (remote role). The Lead RevOps Strategist & Platform … Business Analyst (BA); it is a \"super BA\" responsible for the functional design and continuous, strategic evolution of our Salesforce-based RevOps ecosystem, spanning Lead-to-Cash. This role operates under the direction of the Platform Architect and requires a proactive leader who can strategically identify, design, and implement process ...

Lead AI Engineer UK - Remote Portugal - Remote There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! About This Role As a Lead AI Engineer in our Artificial Intelligence Group, you will be working on our Mentor line … products; Own the end-to-end development of AI features of a customer-facing product, ensuring software quality, observability and scalability; Be a thought leader in the space, advancing the field by putting the most forward ideas into practice in a large-scale project. Qualifications/What You Need ...

Partner/Alliances Lead - GLOBAL IT CLOUD CONSULTING 100% Remote working anywhere EU ****FANTASTIC OPPORTUNITY TO JOIN A RAPIDLY EXPANDING IT CLIENT WITH BUSY GLOBAL PROJECTS***** SAP Partner and Alliances Lead is required by our rapidly expanding and reputable IT Management consulting organisation The Partner Lead will be responsible … within management consulting Responsibilities: Coordinating and executing strategic marketing and new business plans for all assigned Partners to meet or exceed assigned business goals Lead Generation activities and targeted Account selling strategies Work with Alliance Partners and Regional Leader Teams and Sales to identify opportunities and create demand Actively track ...