7 of 7 SLA Jobs in Colchester

years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling, and parts service levels (fill rate, order accuracy, lead time). OEM policies, procedures, and systems used by Helpdesk ...

years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling, and parts service levels (fill rate, order accuracy, lead time). OEM policies, procedures, and systems used by Helpdesk ...

Payroll, Pension, and Absence processes. Hands-on experience with Oracle Global Payroll/Absence EBS for UK public sector. Manage functional problem resolution, SLA adherence, and vendor transition. Utilize HCM technical tools: HCM Data Loader (HDL) HCM Extract BI Reporting Fast Formulas Payroll Batch Loader Communicate complex solutions to technical ...

observability for pipelines, applications and integrations. Handle incident response and root cause analysis for platform and application issues. Define and enforce non-functional requirements (SLA/SLOs, resilience, disaster recovery). Client-Facing Engineering & Stakeholder Management Run technical discovery with senior stakeholders to translate business needs into concrete Foundry ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

Management Teams Maintain a rigorous activity/workstack review and management procedure throughout the group, ensuring that backlogs are minimised, exceptions are captured and SLA jeopardy management is in place Projects Provide support during the mobilisation and implementation of new contracts in line with agreed processes. Contribute to service design … service attitude and aiming to build lasting customer relationships Be able to identify and own the implementation of service improvement activities Experience of managing SLA's and KPI's Experience in problem management and change management Ability to demonstrate exceptional interpersonal skills and able to develop lasting working relationships with ...

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...