Wrexham, Conwy County, Wales, United Kingdom
Hybrid / WFH Options
Shortlist Recruitment
Specialist to join a market leading business in Wrexham. The Tech Support Specialist is responsible for managing support requests and resolving user incidents and
customer queries. You will be able to identify the core root of issues and use product knowledge to resolve user incidents and
customer queries. … or bachelor's degree in Computing, Computer Science, IT or similar Experience working in a similar IT or Support role Knowledge of the ITIL
service desk management lifecycle Experience with helpdesk software eg. Jira, Zendesk, Freshservice and CRM software, such as Salesforce Sales cloud Responsibilities: Efficiently manage all internal … minimise the number of queries Feedback the most common technical queries and errors to an internal support team Prioritise requests based on urgency and
customer and company requirements Ensure SLAs for ticket response and resolution times are met Provide regular reporting and analysis summaries Document and classify all tickets
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