Customer Service Jobs in Conwy

1 to 2 of 2 Customer Service Jobs in Conwy

Learner Driver Trainer (Driving Licence Required)

Colwyn Bay, Wales, United Kingdom
My Four Wheels
Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new more »
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Tech Support Specialist

Wrexham, Conwy County, Wales, United Kingdom
Hybrid / WFH Options
Shortlist Recruitment
Specialist to join a market leading business in Wrexham. The Tech Support Specialist is responsible for managing support requests and resolving user incidents and customer queries. You will be able to identify the core root of issues and use product knowledge to resolve user incidents and customer queries. … or bachelor's degree in Computing, Computer Science, IT or similar Experience working in a similar IT or Support role Knowledge of the ITIL service desk management lifecycle Experience with helpdesk software eg. Jira, Zendesk, Freshservice and CRM software, such as Salesforce Sales cloud Responsibilities: Efficiently manage all internal … minimise the number of queries Feedback the most common technical queries and errors to an internal support team Prioritise requests based on urgency and customer and company requirements Ensure SLAs for ticket response and resolution times are met Provide regular reporting and analysis summaries Document and classify all tickets more »
Employment Type: Permanent, Work From Home
Salary: £30,000
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