1 of 1 Junior IT Support Jobs in Conwy

Job summary Are you passionate about IT and providing users with brilliant customer service? If so, we're looking for an enthusiastic Junior IT Support Officer to join our reliable, customer-focused ICT Service Desk team as the first point of contact for technical support to colleagues across North Wales. So what's it all about, the role: Provide first-line technical support and troubleshooting for hardware, software, and access issues via phone, email, and the Halo portal. Log, manage, and resolve incidents using the Health Board's ITSM tool (BCU Halo), ensuring accurate and timely updates. Deliver excellent customer service by communicating clearly and professionally with users, keeping them informed throughout … the support process. Main duties of the job What are we looking for, the person: A friendly, professional approach with a strong commitment to customer service. Clear and confident communication skills. A proactive attitude with the ability to take ownership of issues and follow through to resolution. A willingness to learn and adapt to new technologies and processes. Confidence More ❯