5 of 5 Change Management Jobs in Corsham

This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: Log and manage incidents and service requests, ensuring full and accurate documentation Assess and confirm priority levels, ensuring information is complete … effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions Coordinate scheduled and ad-hoc service tasks in line with operational priorities Support reporting and change management processes Contribute to monthly reviews, performance reports, and service metrics tracking Collaborate with various internal functions to deliver contracted and ad-hoc managed services Escalate service concerns … motivated with a genuine interest in service delivery Strong communicator with professional telephone and written skills Excellent problem-solving skills and ability to stay calm under pressure Familiarity with change control and operational data centre tasks is an advantage Monday - Friday (09:00 - 17:30) with hybrid working options after training/probation. Please note; you must be eligible More ❯

should be considered a Configuration Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This role ensures regular housekeeping, security … recorded data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management: Coordinating … the allocation of necessary resources and ensuring all staff involved in the process have the required technical knowledge and training. Reporting: Producing reports and management information, including KPIs, status reports, and impact analysis reports, for stakeholders. Lifecycle Management : Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement More ❯

should be considered a Configuration Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This role ensures regular housekeeping, security … recorded data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management:?Coordinating … the allocation of necessary resources and ensuring all staff involved in the process have the required technical knowledge and training. Reporting:?Producing reports and management information, including KPIs, status reports, and impact analysis reports, for stakeholders. Lifecycle Management:?Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement More ❯

days per week. Key responsibilities: Planning and coordination:?Create and manage the overall plan for transitioning services and coordinate the necessary resources and activities across different teams. Change management:?Manage the lifecycle of all changes to IT services, ensuring they are implemented with minimum disruption. Operational readiness:?Ensure that new or changed services are ready for operation by … processes for service transition, release, and operational acceptance. Risk and performance evaluation:?Evaluate the performance and risks associated with new services before their release into the production environment. Stakeholder management:?Act as a liaison between project teams, service owners, and support teams, ensuring clear communication and agreement on responsibilities and expectations. Essential Skills and Experience: ITIL 3/ITIL More ❯

Transition background + Strong ITIL Key responsibilities Planning and coordination: Create and manage the overall plan for transitioning services and coordinate the necessary resources and activities across different teams. Change management: Manage the lifecycle of all changes to IT services, ensuring they are implemented with minimum disruption. Operational readiness: Ensure that new or changed services are ready for … processes for service transition, release, and operational acceptance. Risk and performance evaluation: Evaluate the performance and risks associated with new services before their release into the production environment. Stakeholder management: Act as a liaison between project teams, service owners, and support teams, ensuring clear communication and agreement on responsibilities and expectations. Essential Skills and Experience ITIL 3.0/4.0 More ❯