Service Designer - SC Cleared
- Hiring Organisation
- Experis
- Location
- Corsham, Wiltshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £550 - £600/day
Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints … GenAI and automation, ensuring any changes genuinely enhance user experience and service adoption. Initially you'll focus on Incident, Major Incident, Problem, Knowledge and Configuration Management before helping establish a repeatable design approach across additional service areas. We're looking for experience in: Human-Centred Design (HCD) Service ...