2 of 2 Customer Experience Jobs in Corsham

high levels of availability and performance.* Manage service provisioning, incidents, faults, problems and change implementation across complex voice networks.* Proactively monitor and troubleshoot secure customer environments, resolving issues before they impact service.* Maintain platform security, performance and operational resilience in line with strict contractual and security requirements.* Ensure timely … incident resolution, continuous service monitoring, and completion of key security and compliance activities.## **Essential Skills/Experience*** **Voice & Network Technologies** – Knowledge of TDM, SIP, IP telephony and voice gateway technologies, with the ability to support and troubleshoot secure voice services.* **Platform & Service Management** – Understanding of Windows server environments, telephony ...

focus on designing, implementing and continually improving ITIL-aligned service management processes within a cloud-based environment, working closely with suppliers, operational teams and customer stakeholders. Key Responsibilities Own and improve ITIL service management processes across Incident, Change, Problem, Service Request and Knowledge Management. Drive Continual Service Improvement … teams with escalations and service coordination. Maintain service documentation, knowledge articles and operational processes. Work with stakeholders and suppliers to improve service delivery and customer experience. Essential Experience Strong ITIL/service management experience. Experience across Incident, Change, Problem and Service Request Management. Cloud service and multi ...