12 of 12 Customer Experience Jobs in Wiltshire

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out … with manufacturer guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed Carry out the installation of equipment sold by More ❯

join our dynamic Credit Risk team. What you will be doing as the Collections Data Scientist : In this pivotal role, you will help shape data-led strategies that enhance customer experience and reduce bad debt, making a real impact on millions of lives across the region. As part of a priority investment area, this is your chance to … class portfolio management, drive innovation in our data capabilities, and ensure analytics are seamlessly aligned with our digital infrastructure. Key accountabilities: Deep dive analysis: Conduct deep-dive analysis into customer portfolio trends to identify root causes of debt accumulation, enabling preventative measures to be implemented. Create and refine predictive models: Develop and refine predictive models and analytical frameworks to … embed a culture of data-driven decision-making within the Income function, ensuring analytics remain at the heart of business strategy. What you should bring to the role: Proven experience in credit risk analytics, debt management, or financial modelling, preferably within a collections or customer income function. Strong background in applying data science techniques to real-world business More ❯

Our company, Cotswold Talent Solutions, are recruiting for a fantastic customer in North Swindon. This business is a leading provider of telecommunications solutions tailored for the Small and Medium Enterprise (SME) sector, are currently searching for multiple outbound sales agent's to join the growing team based in Swindon. This business prides itself on delivering exceptional service, the best … customer experience and cutting-edge technology to help businesses improve their communications systems and drive growth. As an outbound sales agent, you will play a crucial role in expanding the customer base and promoting the telecom solutions to potential clients within the SME sector. Your primary responsibility will be making outbound calls to prospects, understanding their current … to ensure accurate and up-to-date information on prospects and clients. Key Performance Indicators (KPIs): Lead generation targets Daily talk Time Database accuracy and management Candidate Requirements: Proven experience in a sales role is advantageous, preferably within the telecom or technology sector. Excellent communication skills. Strong ability to understand and articulate technical solutions to nontechnical clients. Experience More ❯

Our company, Cotswold Talent Solutions, are recruiting for a fantastic customer in North Swindon. This business is a leading provider of telecommunications solutions tailored for the Small and Medium Enterprise (SME) sector, are currently searching for multiple outbound sales agent's to join the growing team based in Swindon. This business prides itself on delivering exceptional service, the best … customer experience and cutting-edge technology to help businesses improve their communications systems and drive growth. As an outbound sales agent, you will play a crucial role in expanding the customer base and promoting the telecom solutions to potential clients within the SME sector. Your primary responsibility will be making outbound calls to prospects, understanding their current … to ensure accurate and up-to-date information on prospects and clients. Key Performance Indicators (KPIs): Lead generation targets Daily talk Time Database accuracy and management Candidate Requirements: Proven experience in a sales role is advantageous, preferably within the telecom or technology sector. Excellent communication skills. Strong ability to understand and articulate technical solutions to nontechnical clients. Experience More ❯

organisation where you can really make a difference. We a great opportunity for a highly experienced Win 11 Build & Deployment Engineer to join the team. One of our Banking customer is running a project to modernise their end point devices: Windows physical machine across its estate (Admin & Retail). The role is to build and configure Windows 11 Key … swap devices or to resolve issues which are best resolved 'hands on') - Onsite deployment (for awkward branches which don't fit to existing schedule e.g. emergency reschedules) Key Skills & Experience: - Mobile (able to drive to al required branches). UK license is a must - Strong communication skills (able to effectively work with Branch Colleagues and walk them through problem … resolution) - any relevant experience in dealing with Branches would be handy - Strong technically with good troubleshooting skills on Windows 11 - Already familiar with W11 build process & tooling- with Intune knowledge * Windows deployment background * Banking customer experience * Intune knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting More ❯

frequent travel to our Swindon head office. About the role This role is responsible for managing the end-to-end delivery of End Point Assessment and ensuring an outstanding customer experience. The role oversees with management of both the delivery and assessment teams, ensuring maximum utilisation rates for our internal Digital End Point Assessors and adherence to quality standards. More ❯

support and service delivery to our client's customers. With highly developedinterpersonal skills, you'll have the ability to engage with customers andensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team andwill be an enthusiastic and supportive colleague in an often-pressurisedenvironment.If you're More ❯

from both Computacenter and any site-specific Authority regulations With highly developedinterpersonal skills, you'll have the ability to engage with customers andensure that you provide a consistently positive customer experience. Inaddition, you'll have the ability to work effectively as part of a team andwill be an enthusiastic and supportive colleague in an often-pressurisedenvironment.If you're looking More ❯

using data and management insights (MI) to improve service delivery. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more. Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication. Capacity management - interviewing, selecting, and onboarding couriers to ensure full round coverage. Building sustainable courier coverage … to reduce risk and meet growing delivery demands. Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use. Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction. We are looking for: A valid UK driving licence. Proven experience in coaching, supporting, and motivating individuals or teams. Confident in problem … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

remember your preferences (such as language); monitor the general performance of our visitors' experience when on our website - this information then allows us to improve the usability of our website for you and all our other visitors; store essential information to allow you to register and/or login to our site; allow you to share any of our … they use vehicles, you'll be speaking to them! Every call is your opportunity to create positive interactions and generate your own success. These experiences will benefit our new customer, our business, and your career. How you'll be working: When we say we give you freedom to run your own accounts like a small business, we mean it. … be surrounded by teammates with just as much passion as you and of course, some friendly competition! Who we're looking for: You, hopefully! Joining us with previous sales experience, maybe in a contact centre or office environment, we'll help you progress promisingly in your career. Your attitude and energy really set the tone - we want to see More ❯

to join their high-performing Forensic Analytics team. THE ROLE AND RESPONSIBILITIES: This is a hands-on, insight-led analytics position with direct impact across marketing, commercial strategy, and customer experience. You’ll work closely with senior leadership to answer high-impact questions like: Why are sales falling in this product category? How can we optimise logistics and reduce … to visualise findings Partner with stakeholders to shape project roadmaps and define key business questions Bonus if you can bring light Python skills—but not essential YOUR SKILLS AND EXPERIENCE: 3+ years in an analytics role, ideally in marketing or commercial performance Strong SQL and dashboarding experience (Power BI/Tableau) Stakeholder confidence—you can challenge and collaborate More ❯

If they use vehicles, youll be speaking to them! Every call is your opportunity to create positive interactions and generate your own success. These experiences will benefit our new customer, our business, and your career. Required profile: Who were looking for: You, hopefully! Joining us with previous sales experience, maybe in a contact centre or office environment, well … grit, and your outgoing personality. If youre not resilient, this isnt the role for you. It goes without saying that youll be serious about sales and all about great customer experiences. Youll be spontaneous, enthusiastic, and always craving success. Where others see challenges, you see opportunities! If you know your way around a computer, CRM systems, Microsoft products and More ❯