1 to 25 of 29 Customer Experience Jobs in Wiltshire

Role Overview Corston Architectural Detail is seeking a commercially driven and data-focused Database Manager to lead the development, optimisation, and growth of its customer database across both consumer and trade audiences. This is a pivotal role focused on transforming customer data into measurable commercial performance through … marketing, marketing automation, and database optimisation. Working closely with the Marketing Director, CRM, Ecommerce, Content, and Analytics teams, you will take ownership of the customer database, ensuring the right customers receive the right communications at every stage of their journey. The successful candidate will combine strong CRM expertise with ...

Solution Architect, you’ll work as part of a multi-disciplinary architecture team, supporting Customer Servicing CIO strategic programmes and value stream initiatives to shape and assure the technical direction for Nationwide’s Customer Servicing systems. We’re looking for someone with an established track record of architecting … solutions, practical delivery experience, sound judgement and applied knowledge of the Customer Servicing domain, especially in Customer Data & Resolutions. At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing ...

Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors. Our centres are more than just buildings … changemakers. We're excited to be managing the Business Cyber Centre in Chippenham under a new contract and are looking for a zero-hour Customer Experience Assistant to join our team, helping deliver exceptional service at this new addition to the Oxford Innovation Space network. This role would ...

Website & Digital Manager is responsible for leading the strategy, performance, and continuous optimisation of the organisation's global web presence to drive lead generation, customer engagement, and business growth. This role owns the end-to-end management of the company’s website, including website performance, design, user experience (UX), user interface (UI), content discoverability, conversion rate optimisation (CRO), and digital customer journeys. The role ensures the website delivers an exceptional user experience while maximising its effectiveness as a lead generation and revenue-driving channel. The role is also responsible for developing and executing global ...

Field Services Engineer Location: Home Based/Field Based, travel to customer sites around Swindon Hours: 37.5 hours per week, typically 7.5 hours per day Equipment Provided: Company vehicle, laptop and mobile phone & fuel card Security Clearance: Required - or we can put you through this if successful … looking for an experienced Field Services Engineer to join a growing IT services team, providing on-site technical support across a range of customer environments. This is a home-based position , however you will be allocated to different customer sites by a central PMO team depending on business ...

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer ...

Website & Digital Manager is responsible for leading the strategy, performance, and continuous optimisation of the organisation's global web presence to drive lead generation, customer engagement, and business growth. This role owns the end-to-end management of the company’s website, including website performance, design, user experience (UX), user interface (UI), content discoverability, conversion rate optimisation (CRO), and digital customer journeys. The role ensures the website delivers an exceptional user experience while maximising its effectiveness as a lead generation and revenue-driving channel. The role is also responsible for developing and executing global ...

delivering measurable revenue improvements across all online sales channels. Alongside marketplace growth, you will support the ongoing optimisation of our Shopify Plus platform, leveraging customer insights, digital marketing best practice and performance data to drive conversion, retention and customer experience improvements. We are looking for an action … operational performance. Utilise repricing tools and commercial pricing strategies to maximise competitiveness and profitability. Manage and optimise each D2C platform to enhance user experience, conversion rates, traffic growth and customer retention. Conduct regular analysis of sales data, user traffic and customer behaviour to identify opportunities across marketplaces ...

performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance. A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into … recruitment, succession planning, and capability uplift for the function. Champion continuous improvement, learning, and modern change practices. What we’re looking for Essential Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment. Strong people leadership experience with a track record ...

passionate about delivering outstanding customer experiences, driving change, and making a real impact? At Thames Water, we’re looking for a Delivery & Governance Lead to champion improvements across people, processes, and technology within our Complaints function, ensuring every initiative enhances the way we serve our customers. What … ensuring they deliver measurable value. You’ll work closely with agile product teams to design and implement solutions that meet business needs, while safeguarding customer experience and business performance. Your responsibilities will include Leading end-to-end delivery of assigned initiatives with a structured, customer-centred approach. ...

Customer Servicing Solution Architect, you’ll work as part of a multi-disciplinary architecture team, supporting Customer Servicing strategic programmes and value stream initiatives to shape and assure the technical direction for Nationwide’s Customer Servicing systems. We’re looking for someone with an established track record … architecting solutions, practical delivery experience, sound judgement and applied knowledge of the Customer Servicing domain, especially in Colleague servicing. This role sits within the Customer Servicing Architecture team in Customer Technology Delivery. The team is responsible for defining the Customer Servicing technical roadmap based ...

doing: You’ll be joining a small team of between 4 – 6 members of staff You’ll be committed to delivering a great customer experience You'll be working up to 45 hours per week - all extra time worked is paid or can be taken as time … bewildered by choice You’ll be working hard as part of the team in achieving challenging sales targets What you’ll need - skills and experience: You’ll have previous experience in selling technical products to customers You’ll have experience in a retail customer service orientated ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for an Ecommerce Merchandiser to join us on that journey. This role is about more than just … find opportunities to learn, grow, and be part of something bigger. What you'll be doing You'll use data, trading insight and customer behaviour trends to optimise product visibility and enhance the online customer journey across our websites. Working closely with Ecommerce, Buying, Merchandising and Marketing teams ...

work, it's who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. We're looking for a Senior Manager, Data, AI & Performance Analytics to join us on that journey. This role … next move, you'll find opportunities to learn, grow, and be part of something bigger. What you'll be doing Define and deliver the Customer & Digital Data, AI and Analytics strategy, building a high-performing capability to drive eCommerce growth and commercial performance. Act as a senior leader across ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

date and translate this into detailed tickets and requirements for development. The immediate priority is supporting the transition from the existing website search experience towards a new, more natural-language-driven approach using Elasticsearch and vector-based search. You will work closely with digital, UX, content, analytics and engineering … working confidently with designs and interactions within Figma. Interrogate proposed use cases to ensure features solve genuine user problems and deliver value. Balance user experience requirements against technical constraints and make pragmatic product decisions. Prioritise immediate deliverables while contributing to the wider Search & Discovery roadmap. Help shape the evolution ...

hands‐on leader, coaching and developing your team members to ensure you hit sales targets and provide our customers with a five-star customer experience. You will be responsible for delivering against team sales targets ensuring systematic pipeline build and management, as well as guaranteeing all customers and prospects … have a positive experience from Corpay. Like us, you will understand that delivering an outstanding customer experience in an efficient manner is a top priority. This is a fast paced, target driven environment, you will need to be resilient, a great motivator and delight in getting results ...

performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance.A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/… recruitment, succession planning, and capability uplift for the function.* Champion continuous improvement, learning, and modern change practices.**What we're looking for****Essential*** Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment.* Strong people leadership experience with a track record ...

performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance. A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into … recruitment, succession planning, and capability uplift for the function. Champion continuous improvement, learning, and modern change practices. What we’re looking for Essential Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment. Strong people leadership experience with a track record ...

high levels of availability and performance.* Manage service provisioning, incidents, faults, problems and change implementation across complex voice networks.* Proactively monitor and troubleshoot secure customer environments, resolving issues before they impact service.* Maintain platform security, performance and operational resilience in line with strict contractual and security requirements.* Ensure timely … incident resolution, continuous service monitoring, and completion of key security and compliance activities.## **Essential Skills/Experience*** **Voice & Network Technologies** – Knowledge of TDM, SIP, IP telephony and voice gateway technologies, with the ability to support and troubleshoot secure voice services.* **Platform & Service Management** – Understanding of Windows server environments, telephony ...

organisational link between customers, prospects and the technical team. You will manage enquiries, follow-ups and onboarding, ensuring a professional and consistent customer experience from first contact through to becoming a customer and beyond. You do not need to be an IT expert—the technical team handles ...

strong governance, helping us exploit emerging technology safely and pragmatically. This role is part of the leadership team within the Payments Architecture team in Customer Technology Delivery (COO), aligned to the Payments CIO. The team is responsible for defining the Payments technical roadmap based on business strategy, shaping solution … complete our simplification and modernisation roadmap within the existing estate to drive resilience and security, exploit new technology like artificial intelligence to improve customer experience and efficiency, prepare for further change including the technical integration between Nationwide and Virgin Money, while responding to industry and regulatory demands ...

partner with Engineering, Product, Security, and Senior Leadership. The role focuses on embedding ITIL4 practices, risk controls, and automated delivery while protecting resilience, customer experience, and compliance. #J-18808-Ljbffr ...

Full-time This is a new and exciting opportunity to lead two critical elements of the post-sales Customer Services offering for our global clients in the automotive R&D sector. The Customer Services Manager will oversee both the Applications Support and Service and Repairs (RMA) functions … responsible for ensuring an outstanding customer experience. This newly created role requires a strong customer-first mindset and a drive to embed this ethos across your teams - you are the voice of the customer. This business area is also undergoing a significant digital modernisation project, and this ...

clients, especially the Distributors, Panel builders, Installers, OEM and Integrators as well the End users in the industry & tertiary sectors, ensuring business growth and customer satisfaction. You will manage the promotion of the Universal Enclosures offer including the P&S (adapted products and services) and provide techno-commercial support … across your territory. Build and develop strong relationships with distributors, OEMs, panel builders, integrators and end users. Identify new business opportunities while expanding existing customer relationships. Develop and deliver account and territory growth plans aligned with business objectives. Promote Schneider Electric's enclosure solutions, products and services through customer ...