configuring and troubleshooting large scale hybrid environment* Experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V* Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change * Excellent communication, writing, meeting facilitation skills* Familiarity of PowerShell to accomplish tasks and provide reportingDesirable* Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft More ❯
designated boundaries. Proactively suggest improvements to processes and procedures. Support continual service improvement initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT More ❯
designated boundaries. Proactively suggest improvements to processes and procedures. Support continual service improvement initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT More ❯
management skills. Proficiency in standard PMO tools (e.g., MS Project, Excel, SharePoint, PowerPoint, or equivalent). Desirable Skills Understanding of MOD acquisition or in-service support environments. Familiarity with ITIL or related service management frameworks. Experience working in a hybrid PMO/Service Support function. Ability to adapt to evolving delivery models and priorities within complex, multi-stakeholder settings. Reasonable More ❯
located 1-2 hours from the customer site (or willing to relocate). What youll know: Youll be a proven practitioner in IT Service Management. Youre likely trained in ITIL, at least to Foundation status. Youll know that its not all about ITIL. Youll be able to show that you understand how IT services fit in a customers business and More ❯
for test automation and continuous improvement What You Bring Proven experience leading testing in complex environments Strong background in manual testing, with exposure to automation Deep understanding of ITSM, ITIL, and ServiceNow Confident in stakeholder engagement and team leadership Eligible for SC Clearance (British Citizen, UK resident 5+ years) Why You'll Love It Here Flexible Work Week with TOIL More ❯
Job Title: Wintel Engineer Location: Corsham Duration: until the end of March Rate: Up to £750 per day via an approved umbrella company The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software More ❯
and audits. If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a developing ITIL framework, wed love to hear from you. Key Responsibilities Log, analyse and triage incoming customer calls and helpdesk tickets Investigate and provide first-line support for technical issues and service … IT support or service desk role, ideally customer-facing Strong diagnostic and troubleshooting abilities for basic hardware and software issues Proficient in general office administration tasks Working knowledge of ITIL principles and service desk procedures Experience with helpdesk or ticketing systems Familiarity with common desktop, laptop, and peripheral hardware Clear and effective communication skills, both written and verbal Desirable Experience … ITIL Foundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT asset management tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies Exposure to logistics processes within an IT environment Our non-negotiables: You must be eligible to work and More ❯
