Service Desk Analyst
Corsham, Wiltshire, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Context Recruitment Limited
role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is … internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and More ❯
Employment Type: Temporary
Salary: £28,000 - £29,000 per annum
Posted: