16 of 16 Remote/Hybrid Customer Experience Jobs in County Antrim

will lead or support the delivery of complex business, operational and technology transformation programmes. Assignments will cover finance transformation, operational excellence, digital transformation, customer experience, process improvement and wider business change. You will help organisations use technology, data and process innovation to improve customer outcomes, increase operational … structures, delivery milestones, roles and responsibilities, and communication strategies. Lead or support digital transformation initiatives involving new technologies, automation solutions and digital platforms. Deliver customer experience improvement programmes, including end-to-end customer journey redesign and identification of operational pain points. Produce and maintain high-quality project ...

Customer Support Team Lead Belfast | Hybrid & Flexible Working £40,000 Base Salary | Total Reward Package circa £52,000 We're working with an innovative Belfast software business entering an exciting new phase of growth. As their customer base expands and new AI‐powered products come to market, they … investing in their Customer Care function by creating an additional Team Lead position. Rather than managing a larger team, you'll have the opportunity to lead a focused group of around five specialists, giving you the time to coach, develop and genuinely influence performance. The Opportunity This is much ...

Customer Success Manager - SaaS Join a fast-growing technology business delivering an innovative SaaS platform that helps organisations measure, manage and report on their social, economic and environmental impact. This is an opportunity for an experienced Customer Success Manager or Account Manager to manage an established portfolio … Next Employer Our client is an innovative technology business providing a secure and scalable SaaS platform to organisations across the UK. With an established customer base and ambitious growth plans, this is an opportunity to join a small, collaborative team at an exciting stage of the company's development. ...

Customer Success Manager - SaaS Join a fast-growing technology business delivering an innovative SaaS platform that helps organisations measure, manage and report on their social, economic and environmental impact. This is an opportunity for an experienced Customer Success Manager or Account Manager to manage an established portfolio … Next Employer Our client is an innovative technology business providing a secure and scalable SaaS platform to organisations across the UK. With an established customer base and ambitious growth plans, this is an opportunity to join a small, collaborative team at an exciting stage of the company's development. ...

Director Data & Analytics API Experience - Data ServicesSkip to main contentBy clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.# CareersDirector Data & Analytics API Experience - Data Services page is loaded## Director … Data & Analytics API Experience - Data ServicesApplylocations: Belfast - Millennium Housetime type: Full timeposted on: Posted Todayjob requisition id: 34591**Director Data & Analytics API Experience - Data Services****Background:**CME Group runs some of the world’s largest and most important trading venues, including derivatives exchanges, FX/FI platforms. ...

Architects to design innovative, end-to-end solutions that help customers ranging from SMEs to global organisations achieve their business goals. Working across complex customer opportunities, you'll play a key role in winning new business, developing talent, and delivering outstanding customer outcomes. What you’ll be doing … Solution Architects (12+), providing coaching, support, and technical leadership to enable high performance. Deliver high-quality end-to-end solution responses for complex customer opportunities and strategic bids. Partner with stakeholders across the business to solve solution design challenges and drive successful customer outcomes. Manage team capacity, resource ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

ecosystem and develop the marketing function required for DisplayNote’s next stage of growth.**Job Description:**## **About DisplayNote**DisplayNote builds the software experience layer for shared meeting rooms and learning spaces. Think of DisplayNote as the Apple CarPlay of shared spaces. The display, hardware and meeting platform … change, but DisplayNote creates a familiar, secure and consistent experience for the person using the room.Our two core platforms—Launcher and Montage—help organisations start meetings, share content, manage rooms centrally and create more predictable experiences across classrooms, meeting rooms and shared spaces. DisplayNote technology is embedded in hundreds ...

service desk, field-support and end-user computing services. Managing incidents, service requests, escalations and operational communications. Defining, monitoring and improving SLAs, KPIs and customer-experience measures. Leading the response to major incidents, including coordination, communication, restoration and post-incident improvement. Using service data, trend analysis, root-cause … developing direct reports and wider operational support teams. Planning resources to meet business demand, regional coverage and project requirements. Building a high-performing and customer-focused service culture. Overseeing the end-user device lifecycle, including deployment, refresh, recovery, stock control and asset accuracy. Ensuring onboarding, provisioning, access requests ...

French speaking Product Adoption Strategist to join our EMEA team. The Product Adoption Strategist (Human-Led & Interactive) sits within the wider Launch and Customer organisation and reports to the Manager of Adoption. The role owns the adoption strategy, hypotheses, experiments, and implementation for high-impact, human-led programs … market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs. Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables to supplement tech driven journeys. Build proactive ...

providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents … work produced by others Work as directed on PowerPoint and excel data files; receipting, storing, amalgamating, and creating summaries of key themes Knowledge/Experience Experience of producing high quality and accurate reports for senior audiences in demanding timeframes Experience of learning new work/activities quickly ...

consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits … enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular ...

offices across the UK. You will translate complex business challenges into ML/AI solutions and drive end-to-end data products that improve customer experience and operational efficiency. You will guide the design and delivery of innovative AI initiatives, collaborate with engineers and product teams, and communicate ...

stakeholders across the business. You’ll provide technical leadership across major change programmes, product launches, platform integrations, and configuration assurance activities, ensuring card products, customer journeys, regulatory requirements, and operational processes are implemented accurately, safely, and compliantly. Working closely with partners such as FIS, you’ll lead complex … initiatives, guide configuration delivery, and use your problem-solving expertise to minimise customer impact and operational risk while ensuring the platform continues to perform reliably for our members. To succeed, you’ll bring extensive hands-on experience of the TSYS TS2 platform within card payments, card processing ...

business cases that help Product and Technology prioritize longer-term solutions. What you need to bring: We're looking for a candidate who has experience with the following: 7+ years in business analysis, process improvement, operations, implementation, or product operations. A track record leading complex cross-functional projects from … Financial services, fintech, payments, lending, or insurance - or another complex, regulated operating environment. Commerce, e-commerce, point-of-sale, or marketplace experience. Hands-on experience with workflow, case-management, or process-automation platforms. SQL, business-intelligence tools, or data modelling. Experience evaluating or deploying AI-enabled solutions ...

consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits … enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular ...