2 of 2 Remote Customer Experience Jobs in County Antrim

aligned with organisational objectives. Oversee platform redevelopment – from concept and agency coordination to delivery. Use insights and analytics to drive ongoing optimisation. Own Content & Customer Journeys Develop a modern content strategy for different user types – applicants, customers, partners. Continuously assess and improve site journeys to support ease of access … support system integrations (CRM, property listings, etc.). Support internal and external comms projects with digital execution. What We’re Looking For Must-Have Experience 5+ years in digital/web roles, including strategy, UX, content and stakeholder engagement. Deep understanding of CMS platforms, SEO, performance reporting, and UX … best practice. Proven ability to manage web agencies and lead on technical delivery. Strong writing, planning and digital project management skills. Preferred Background Experience within housing, property, public sector or other regulated industries. Working knowledge of HTML/CSS/JavaScript. Familiarity with Agile methodology. Awareness of emerging tools More ❯

a Product Support Engineer, you will be responsible for resolving technical issues, assisting customers in maximizing their use of IriusRisk, and ensuring high-quality customer experiences. You will engage with customers through cases, live chats, and remote sessions, ensuring they always get the most out of our product and … feel valued every step of the way. Duties & Responsibilities Customer Enablement: Ensure customers derive maximum value from IriusRisk. Customer Advocacy: Demonstrate commitment to solving technical issues while handling high-pressure situations with empathy. Case Management: Diagnose and resolve customer cases in a timely manner while ensuring SLAs … teams to track progress. Close inactive tickets following reasonable follow-up efforts. Engagement: Provide support via cases, live chats, and remote sessions to resolve customer issues effectively. Relationship Building: Strengthen customer relationships by delivering excellent service. Collaboration: Work with Engineering and Customer Success to provide timely solutions More ❯