3 of 3 Remote/Hybrid Performance Metrics Jobs in County Antrim

Clearance/CTC Clearance level is mandatory for this role. Key Responsibilities: Supervise, mentor, and develop a team of service desk analysts. Establish performance objectives and provide regular feedback through performance evaluations. Foster a positive and collaborative team environment. Oversee daily service desk activities, ensuring prompt resolution … incidents and service requests. Responsible for all major incidents, utilising your teams engagement. Monitor service desk performance metrics, such as first-call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift team leader for seamless service. Manage and prioritize workload, including escalations ...

direction. Represent the 'voice of the customer'; invest significant time with current and potential customers to understand their needs and habits. Define and manage metrics to measure the success of your efforts and to inform the overall product strategy. Authors, tests, and accepts stories. Contribute to creating the product … design, develop, and launch new digital products Create and continuously maintain a product roadmap that aligns with business goals and customer needs. Define product performance metrics & monitor product performance using analytics tools and make data-driven decisions. Essential criteria All candidates must have the legal right ...

client deliverables Manage and grow the P&C engineering team, including recruitment, onboarding, and capability development Monitor and improve team billability, utilisation, and performance metrics Support major bids and proposals, contributing to technical strategy and resource planning Undertake site visits and non-intrusive surveys as required for design ...