and task queue for EAME network services, ensuring incident tickets are assigned to the correct assignment group, and are, where possible, resolved within agreed SLA/MTTR targets. and will run weekly ITSM incident meetings with the EAME network team, discussing difficult tickets/tasks. This role will also work more »
Belfast, County Antrim, Northern Ireland, United Kingdom
COMPUTACENTER (UK) LIMITED
external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »
them to more specialised analysts. You will ensure incident tickets are assigned to the correct assignment group and are, where possible, resolved within agreed SLA/MTTR targets. In your first few weeks in this Lan Analyst role, you can expect to: Provide adhoc level 2/3 remote support more »
external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »
to prevent escalations. Provide excellent customer service for internal and external customers. Adapt quickly to dynamic team environments. Ensure the department/contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Adhere to policies and procedures. Keep skills up-to-date with IT industry standards relevant to the more »
Belfast, City of Belfast, County Antrim, United Kingdom
Click Digital
external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »
line) either in person or remotely. Escalate issues in line with company processes to ensure customer demands are met. Ensure Department/Contract meets SLA performance targets Supporting Dell kit, docking stations, keyboards, mice Windows 10/11 environment MS Outlook & Office 2016 Software Installation & some App support that comes more »
