19 of 19 Remote Service Delivery Jobs in County Antrim

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service Delivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between … the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and … client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead More ❯

Summary Job Reference: VR250725 Job Title: Service Delivery Manager Salary/Benefits: 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development and much more. Location: Belfast City Centre, hybrid (3 days WFH pw) Client : Co-Ownership Contract : Permanent, full-time … hours pw, typically Mon-Fri/9-5) VANRATH Overview Co-Ownership are looking for a Service Delivery Manager to join their team! We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic opportunity, lots of good benefits, they're an … city centre, so we'll be delighted for whoever lands the role. Job summary We are currently undertaking a strategic review of our IT services and are seeking a Service Delivery Manager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the More ❯

Summary Job Reference: VR250725 Job Title: ICT Service Delivery Manager Salary/Benefits: 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development and much more. Location: Belfast City Centre, hybrid (3 days WFH pw) Client : Co-Ownership Contract : Permanent, full-time … hours pw, typically Mon-Fri/9-5) VANRATH Overview Co-Ownership are looking for an ICT Service Delivery Manager to join their team! We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic opportunity, lots of good benefits, they're … city centre, so we'll be delighted for whoever lands the role. Job summary We are currently undertaking a strategic review of our IT services and are seeking a Service Delivery Manager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the More ❯

Now Hiring: Service Delivery Manager Location: Belfast, Hybrid Full-Time Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service Delivery Manager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered … with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions. Key Responsibilities Include: Overseeing day-to-day IT service operations and the service desk Managing supplier performance, contracts, and relationships Leading internal ICT support staff with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above More ❯

Now Hiring: Service Delivery Manager Location: Belfast, Hybrid Full-Time Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service Delivery Manager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered … with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions. Key Responsibilities Include: Overseeing day-to-day IT service operations and the service desk Managing supplier performance, contracts, and relationships Leading internal ICT support staff with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above More ❯

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design … and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and contact centre: Contributing to the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging More ❯

Location: Greater Belfast | Hybrid Working Salary: Competitive | Benefits | Career Progression We're hiring a Service Delivery Manager for a leading NI organisation that's investing in digital transformation. This is a newly created, strategic position offering leadership, technical input, and a genuine opportunity to shape the future of IT operations. Why Apply? Lead IT Service Desk and … supplier delivery operations Stay hands-on with tech: Office 365, Active Directory, patching Manage the shift to Infrastructure as a Service (IaaS) Drive ICT security culture aligned to ISO 27001 Mentor a small, high-performing internal support team Contribute to strategy, compliance, and governance Report to the Head of ICT and deputise as needed You'll Bring: Experience … as an IT Manager, Service Delivery Lead, or Infrastructure Manager A track record of supplier/vendor management and SLA/KPI oversight Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments) Security awareness and ISO-aligned best practice implementation IT Manager Belfast | Service Delivery Manager NI | Infrastructure Manager Jobs Belfast | ICT Roles Northern Ireland | Hybrid More ❯

Summary Job Reference: VR170725 Job Title: IT Service Delivery Manager Salary: 60-65k pa Location: Belfast, hybrid Client : Public sector organisation Contract : Permanent, full-time (37.5 hours pw, typically Mon-Fri/9-5) Overview VANRATH now stands as the first-tier supplier to a range of Top 100 Northern Ireland organisations, SMEs, Public Sector organisations, Health … and Social Care Trusts and NFP Organisations. One of our public sector clients is looking for an IT Service Delivery Managerto assist the Head of ICT in looking after the ICT Team that consists of IT Support, Software Engineers and Web Developers. It's a small organisation and a small team, so you'll also need to get … hands on with the service desk. The organisation is looking to outsource most of their Infrastructure, so you'll play a key role in mapping this out, and managing suppliers, SLAs, contract management, and vendor negotiation. This is a fantastic organisation to work for, great offices and a very friendly team, with plenty of public sector benefits including excellent More ❯

For more information and guidance please visit the UKSV website The purpose of a Services Solution Architect (SSA) is to: Engage professionally with potential clients, articulate the value of service design and service solutions to their business. Identify their needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the … development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for optimal …/or programme managers. The SSA provides expertise and inspiration in solving problems within these and allied areas across business segments. Core Tasks and Responsibilities Own and deliver complex service solutions Look for value creation outside the companies' boundaries and adopt the customer's perspective Leading as service solution architect shaping opportunities with clients, capture leads, programme managers More ❯

Services Engineer ( French Speaking) Location - Lisburn, Northern Ireland Hybrid working model What to expect day to to day Camlin Energy has an exciting opportunity for someone to join Global Service Delivery, Customer Services Team. We provide technical support to our worldwide customer base and Field Services Engineers. An opportunity has opened in the team for someone who can … complicated issues or requirements from the customer. Communicate regularly with customers by Video, phone and email to update them on support cases. Provide live remote support to Camlin Field Service Engineers/Customers/Partners during install/commissioning and service repair work. Create work instructions and training documentation to support customers and field service engineers. Document … and maintain accurate history of all field installations/service findings and resolution status. Capture quality issues discovered in the field and raising NCRs (non-conformance report) and follow the internal RCA process (root-cause-analysis) to provide feedback to the customer as required. Maintain assigned KPIs to acceptable levels (Key-performance-Indicators). Undertake any other duties as More ❯

focused environments. This is a newly created role reporting directly to the Networks Leadership team, involving high-impact energy infrastructure projects. This role suits professionals with experience in contract delivery or programme coordination within regulated industries such as utilities, power generation, or environmental services. You will be involved in transformative energy projects supporting Northern Ireland's transition to a … into commercial agreements Update policy frameworks and commercial models in line with new legislation and industry changes Collaborate with regulatory, engineering, and planning teams to refine processes and improve service delivery What You'll Bring: Degree (or equivalent) and minimum 2 years' relevant experience Strong communication and stakeholder management skills Commercial awareness and customer-focused approach Experience in … project or contract delivery, especially in fast-paced or deadline-driven environments Preferred (Not Essential): Background in utility or energy infrastructure Familiarity with grid systems, regulated contracts, or technical documentation Experience with policy development or regulatory compliance For more information, please contact Jack today. More ❯

work within our SRE teams to design, build and iterate on our O11Y platform. This engineer will have to work both hands on and strategically with our architects, global service delivery and product teams to plan an observability road map and then execute on those plans. Responsibilities: Assess & Enhance Observability: Review the current observability platform, identify areas for … improvement, and guide the team in enhancing monitoring, logging, tracing, and alerting capabilities. Design & Implement Solutions: Develop and optimize observability solutions that provide deep insights into system and service health. Dashboard Development: Assist teams in creating clear, informative, and actionable dashboards to improve system visibility. Automation & Alerting: Automate monitoring and alerting processes, including enrichment strategies and ML-driven anomaly … detection where applicable. Cross-Team Collaboration: Work closely with ICO and product development teams to ensure seamless visibility into system and service performance. Strategic Observability: Partner with key stakeholders to develop a unified observability strategy aligned with business and operational goals. Qualifications: At least 5 years of professional experience, some of which should have focus on Observability. Excellent knowledge More ❯

a newly created role reporting directly to the Networks Leadership team, offering involvement in high-impact energy infrastructure projects. This role is ideal for professionals with experience in contract delivery or programme coordination within regulated industries such as utilities, power generation, or environmental services. You'll be at the centre of transformative energy projects that support Northern Ireland's … frameworks and commercial models in line with new legislation and the evolving energy landscape Work closely with colleagues across regulatory, engineering, and planning divisions to refine processes and improve service delivery What You'll Bring: Degree (or equivalent qualification) and minimum 2 years' experience in a relevant role Strong communication and stakeholder management skills Commercial awareness and customer … first mindset Proven experience in project or contract delivery, ideally in fast-paced or deadline-driven settings Preferred (Not Essential): Background in utility or energy infrastructure Familiarity with grid systems, regulated contract structures, or technical documentation Prior involvement in policy development or regulatory compliance For more information, please contact Jack today. More ❯

that align with their evolving business needs and our commercial objectives . This role blends deep functional expertise , client advisory, hands-on configuration, and leadership. You'll also drive service innovation, co-ordinate a team, and ensure excellence in day-to-day operations across Workday AMS. Key Responsibilities Deliver expert configuration and support in Workday Core HCM, with specialization … across the team. Represent Kainos in the wider Workday community and contribute to internal initiatives and best practices. Support strategic initiatives for clients through our Kainos Coach and Advisory service s . Minimum Requirements Workday certification or significant hands-on experience in Core HCM. Solid understanding of related Workday functional areas beyond your core specialty. Proven success in a … within a fast-paced, dynamic environment. Strong customer engagement and communication skills, including experience presenting to senior stakeholders. Commercial awareness and understanding of consulting project dynamics. Ability to manage service delivery risk and lead cross-functional workshops and strategic discussions. Experience contributing to presales processes and solution architecture. Team leadership and coordination experience in a support or consulting More ❯

Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for … used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or … each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are More ❯

processes for new starters. Manage and maintain both on-prem and cloud-based solutions. Build and strengthen the relationship with the MSP, challenging constructively and ensuring best value and service delivery. Contribute to commercial decisions, identifying cost savings and optimising tech procurement. Attend and contribute to board meetings, acting as the senior IT representative across the business. Support the More ❯

Public Holidays Overview: Our client is seeking a highly skilled and customer-focused Network Engineer to join their dynamic team. This is a critical role responsible for both project delivery and 3rd level incident support across a range of enterprise clients. The ideal candidate will bring deep technical expertise in Cisco networking (LAN, WLAN, SDA, ACI) and Fortinet technologies … customer-specific requirements. Provide advanced (3rd level) technical support to clients and collaborate on the resolution of escalated network issues. Participate in the on-call rota to support 24x7 service availability. Create and maintain comprehensive documentation including Statements of Work, High- and Low-Level Designs, implementation plans, and test cases. Adhere to and support change control and security processes … proposed solutions and technical updates to customers (both verbal and written). Liaise with internal teams, vendors, and partners to assess and implement emerging technologies. Transfer knowledge to the Service Operations Centre and other internal teams to support ongoing service delivery. Participate in relevant vendor certification programs and maintain awareness of industry trends and best practices. Essential Skills More ❯

logistics systems, including reporting and routine processes. Create and manage dynamic reports and databases using tools such as Power BI, SQL, and Excel. Ensure data integrity, security, and timely delivery of accurate information. Provide first-line user support, including access control and resolving system issues. Collaborate with IT and business teams to identify and meet reporting and data requirements. … Uphold data governance, compliance, and audit standards within all information processes. Lead initiatives to improve information management and enhance service delivery. The Person As the successful candidate you will have the following background and experience: Essential: A relevant university degree and experience in a relevant field OR Extensive experience in the above areas. Have experience in the build of More ❯

logistics systems, including reporting and routine processes. Create and manage dynamic reports and databases using tools such as Power BI, SQL, and Excel. Ensure data integrity, security, and timely delivery of accurate information. Provide first-line user support, including access control and resolving system issues. Collaborate with IT and business teams to identify and meet reporting and data requirements. … Uphold data governance, compliance, and audit standards within all information processes. Lead initiatives to improve information management and enhance service delivery. The Person As the successful candidate you will have the following background and experience: Essential: A relevant university degree and experience in a relevant field OR Extensive experience in the above areas. Have experience in the build of More ❯