2 of 2 Remote User Experience Jobs in County Antrim

partners, and ensuring timely and compliant execution across multiple jurisdictions and stakeholder groups. This role is specifically within the Data Transfers Office, focusing on delivering an exceptional and compliant experience for our internal stakeholders. Key Responsibilities: Responsibilities Leadership & Operational Excellence : Lead and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant … progress. Strategic Operating Model : Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a proactive problem-solving mindset to anticipate and address challenges before they arise. Cross-Functional Collaboration : Collaborate effectively across global legal, compliance, technology, and business teams … promptly, and develop effective remediation strategies to mitigate potential issues, always prioritizing the safety and confidence of our data transfer processes for the benefit of our internal clients. Qualifications & Experience Experience : Progressive experience in privacy, regulatory operations, legal, compliance, or data governance within global financial institutions or enterprise settings, demonstrating a deep understanding of service delivery in More ❯

opportunities. Support & Issue Resolution: Act as the customer's advocate within the organization to resolve issues promptly. Coordinate with technical and product teams to address customer feedback and improve user experience. Performance Metrics & Reporting: Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction. Provide regular reports and insights to management on customer … trends and areas for improvement. Requirements 3+ years of experience in customer success, account management, or a related field. Experience in the SaaS, e-commerce, or finance industry is a plus. Strong interpersonal and communication skills. Excellent problem-solving and conflict-resolution abilities. Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango). … A functioning webcam. A noise canceling USB headset. A quiet, dedicated home office space. Peripherals and Workspace: A smartphone for communication and verification purposes. Benefits Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real More ❯