Customer Success Manager of Scaled Customers
- Location
- Derry/Londonderry, Northern Ireland, United Kingdom
base, using automation, in-product guidance, and digital content to drive adoption and satisfaction. Execute and optimize one-to-many programs (e.g., onboarding flows, webinars, self-service campaigns) that support customers across their journey. Utilize tools such as Userpilot, Pendo, or Whatfix to implement in-app onboarding, training, and engagement … value reduction. Self-Service Efficiency: Utilization of digital resources and reduced support ticket volume. Program Performance: Attendance and impact of digital initiatives such as webinars, training modules, and product tours. Team Performance: Achievement of KPIs across the SME Customer Success Managers you oversee. Customer Satisfaction: Improvements in CSAT ...