2 of 2 Remote/Hybrid Customer Engagement Jobs in Coventry

This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers … emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with ...

commercial experience developing and customising Microsoft Dynamics 365 , including solution design, configuration, custom development, and support within enterprise environments. Strong knowledge of Dynamics 365 Customer Engagement (CE) and Dataverse, with experience extending tables, forms, views, business processes, security models, and managed solutions. Hands-on development expertise using C# … Knowledge of Azure DevOps, CI/CD pipelines, and Git-based source control. Experience working within Agile delivery environments. Exposure to Dynamics 365 Sales, Customer Service, Field Service, or Customer Insights applications. ...