2 of 2 Incident Management Jobs in Coventry

interested. Main duties of the job Assist in the support of corporate computer systems covering routine housekeeping/maintenance tasks, configuration management, incident management, change management and problem management. Enrol users on corporate systems, as directed, fully testing functionality prior to release. Assist in problem determination … kept informed and any outstanding service requests are escalated to the relevant line manager. Ensure the accuracy and integrity of the IT Service Management (ITSM) system is maintained at all times by making sure any new registrations or amendments to existing user details are updated accurately ...

corporate systems and server estate, ensuring secure, resilient, and high-quality service delivery. The role provides overall leadership of third-line infrastructure support, overseeing incident, problem, change, and configuration management, cyber security compliance, data centre operations, backups, disaster recovery, and supplier relationships. You will lead and develop … skilled technical team, ensuring clear accountability, strong performance management, effective on-call and out-of-hours cover, and adherence to SLAs, KPIs, Trust policies, and statutory requirements. Acting as deputy to the Head of Technical Services, you will deliver infrastructure projects using PRINCE2, drive continual service improvement, champion best ...