Senior Major Incident and Insight Manager
- Hiring Organisation
- Lorien
- Location
- Coventry, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role combining incident … impact Providing calm, authoritative leadership in high-pressure situations Delivering executive-level communication and reporting during incidents and service reviews Driving continuous improvement through insight, lessons learned and preventative actions Operating across multi-supplier, cloud and on-prem environments Managing risk, governance and engagement with audit and regulatory stakeholders ...