1 of 1 Remote Service Support Manager Jobs in Coventry

operations of the support services teams, ensuring the delivery of high-quality support to customers, internal staff, and clients. This role involves monitoring performance against service level agreements,coordinating with other departments, implementing best practices,and driving improvements in support processes and customer satisfaction. Daily duties and responsibilities will include: Manage, mentor, and … lead the support services supervisors, including service desk staff and technical support. Ensure that support services are delivered in line with service level agreements, ensuring timely response and resolution of incidents, requests, and issues. Oversee daily operations and the overall performance of the support team, monitoring key metrics such as response times … resolution rates, and customer satisfaction. Produce and analyse reports on service performance, identifying trends and areas that need attention. Proactively manage risks related to support services and take actions to mitigate any potential service disruptions. Collaborate with vendors to escalate and resolve issues that require external assistance. To support relevant projects across the business More ❯