Service Delivery Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Crawley, West Sussex, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £65,000
hackajob is partnering directly with Rentokil Initial to hire for this role. Purpose of the role Service Delivery and Operational Governance: Provide operational oversight and governance of third-party service delivery across the GDP ecosystem. Incident and Escalation Management: Act as the internal escalation point for operational incidents … platforms and services. Continuous Improvement and Stakeholder Management: Drive continuous improvement in operational performance, service quality, and supplier accountability. Tasks and Responsibilities Service Delivery and Operational Governance Manage and oversee operational service delivery provided by third-party suppliers. Monitor supplier performance against agreed SLAs, KPIs, and operational commitments. ...