Service Delivery Manager
- Hiring Organisation
- Hackajob Ltd
- Location
- Crawley, West Sussex, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £65,000
root cause analysis, and service improvement initiatives. Commercial and Supplier Management Ensure suppliers meet contractual service obligations and operational performance standards. Monitor and validate SLA performance reporting and associated service metrics. Support the management of service credits and contractual remedies where service levels are not achieved. Work closely with Commercial … continuous improvement. Requirements Experience managing service delivery or service management activities within technology or digital environments. Strong understanding of operational governance, incident management, SLA management, and supplier oversight. Experience managing third-party service providers and holding suppliers accountable for operational performance. Experience working within operational support environments covering incident, problem ...