2 of 2 Customer Service Jobs in Crewe

hands-on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly. You will be part of a service-led environment where quality, communication, and first-time fix really matter. What you will … providing clear and practical guidance Carrying out repairs, component replacements, and system upgrades Troubleshooting printers, connectivity issues, and RPOS hardware Completing accurate job records, service notes, and repair documentation Following data protection, backup, and security procedures Escalating more complex issues when required Maintaining high standards of customer service ...

troubleshooting technical issues, working directly with customers and taking ownership of incidents through to resolution. You will play a key role in ensuring high service availability, rapid issue resolution and an excellent customer experience for business customers using cloud-based voice solutions. Key Responsibilities Provide … firewall, QoS and VLANs that impact voice services. Escalate complex issues to 3rd line teams or vendors, providing clear diagnostics and relevant logs. Customer Service Respond to customer support tickets and calls within agreed SLAs. Communicate clearly with customers, avoiding unnecessary technical jargon. Take ownership of incidents ...