1 of 1 Onboarding Jobs in Crewe

within agreed SLAs. Communicate clearly with customers, avoiding unnecessary technical jargon. Take ownership of incidents and provide regular updates through to resolution. Support customer onboarding, including number porting and go-live assistance. System Administration Provision and manage users, extensions, handsets and licences. Maintain accurate customer documentation and configuration records. Carry … routine platform checks and basic maintenance tasks. Collaboration & Continuous Improvement Work closely with Sales, Onboarding and Engineering teams. Contribute to knowledge base articles and internal documentation. Identify recurring issues and recommend service or process improvements. About You We are looking for someone with a genuine telephony and technical support background ...