Service Desk Manager (ITSM)
- Hiring Organisation
- Hays Technology
- Location
- Crewe, Cheshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £300 - £350/day 350
escalation point for high-priority incidents during business hours. Maintain clear communication standards and a strong customer service culture. ITSM Tooling & Process Improvement Ensure effective use of the current ITSM and Call centre platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM ...