1st Line Support Engineer
- Hiring Organisation
- A1people
- Location
- East Sussex, Crowborough, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £30000/annum
client based in East Sussex is currently looking for a 1st Line Support Engineer to join the team, you will act as the first point of contact for clients requiring IT support. You will be responsible for logging, troubleshooting, and resolving technical issues, while delivering a high level … customer service. Working within a Managed Service Provider (MSP) environment, you will support multiple external clients , ensuring issues are resolved efficiently or escalated appropriately in line with service level agreements (SLAs). Act as the first point of contact via phone, email, and ticketing system Log, categorise, and prioritise ...