2 of 2 Windows Jobs in Crowborough

expectations Deliver excellent customer service and maintain strong client relationship Perform initial diagnostics and troubleshooting on common issues Resolve first-line queries relating to: Windows OS and basic server environments Microsoft 365 (Email, Teams, SharePoint, OneDrive) Hardware (laptops, desktops, printers) Basic networking issues (Wi-Fi, connectivity) Guide users through … line support Previous experience in a 1st Line/Service Desk role (MSP preferred) Strong customer service and communication skills Basic knowledge of: Windows 10/11 Microsoft 365 Active Directory (user management) Good troubleshooting and problem-solving ability Ability to prioritise workload and work under pressure Ideally Experience ...

issues Escalating complex issues where appropriate and working collaboratively with IT colleagues and third-party suppliers Supporting and maintaining a diverse technology environment including Windows devices, mobile technology, printers and telephony systems Managing user accounts across various platforms, including Active Directory and Microsoft 365 Deploying and supporting authorised software … Leads Supporting, maintaining and configuration of a mixed endpoint environment e.g. Windows, IOS, Printers/MFDs, Phones Deployment of authorised software Supporting Microsoft Windows OS and Office products Supporting other 3rd party vendors software products User administration across multiple platforms e.g. Active Directory, Office 365, DXC iPM, Compucare ...