IT Technician
- Hiring Organisation
- The Harris Federation
- Location
- Croydon, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £30,000
Croydon and Bromley. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, and additional demand, ensuring the continued delivery of high-quality, ITIL-aligned IT services. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality IT support, advice and guidance … line with ITIL and HarrisNet principles for Head Office, academy staff and students Logging all IT support needs accurately in the Service Management system Retaining ownership of academy support tickets and updating staff on progress Resolving support tickets within SLA targets Re-routing or escalating tickets to the correct ...