Essential - Experience of working in the telecoms and connectivity sector Desirable - knowledge of BT/Openreach/TalkTalk/Sky procedures Support role will be covering our entire product portfolio, training provided where needed Work from our head office in Croydon, South London (CR0 1YB) We expect you to share our values of: Proactive Who are we? ICUK has … house we enjoy the benefits of automation for large parts of our operations. We are not a call center, instead we're a team of 18 individuals spread across support, provisioning and development. As a team, we work incredibly quickly responding to all members' ideas and suggestions whether that be on an individual fault or as part of a … the work Aid in the continual improvement of our platform Provide clear verbal and written communication of technical topics to technical and non-technical customers. Willingness to see through support scenarios to the end Desire to expand knowledge across a wide portfolio of services, platforms and suppliers The ability to self-start and willingness to find answers We value More ❯
award-winning company who is driving a change in the parking industry and reimagining urban mobility , we are currently looking for a detail-oriented and reliable Client and Customer SupportSpecialist to join their growing team. Their mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. … in the UK, and significant VC/PE investment, they’re scaling rapidly. Role Overview: This role is an excellent opportunity for a motivated professional with experience in customer support who is eager to work in a fast-paced, tech-driven environment. As a Customer and Client SupportSpecialist , you will handle a wide range of support queries, ensuring high-quality service and effective resolution of customer and client issues. Key Responsibilities: Customer & Client Assistance: Provide support to drivers and clients, addressing queries and support requests efficiently via Zendesk. Stakeholder Communication: Engage with a variety of internal and external stakeholders to resolve issues across the company’s service estate. Fast-Paced Problem Solving: Manage More ❯
Croydon, England, United Kingdom Hybrid / WFH Options
Berg Search
award-winning company who is driving a change in the parking industry and reimagining urban mobility , we are currently looking for a detail-oriented and reliable Client and Customer SupportSpecialist to join their growing team. Their mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. … in the UK, and significant VC/PE investment, they’re scaling rapidly. Role Overview: This role is an excellent opportunity for a motivated professional with experience in customer support who is eager to work in a fast-paced, tech-driven environment. As a Customer and Client SupportSpecialist , you will handle a wide range of support queries, ensuring high-quality service and effective resolution of customer and client issues. Key Responsibilities: Customer & Client Assistance: Provide support to drivers and clients, addressing queries and support requests efficiently via Zendesk. Stakeholder Communication: Engage with a variety of internal and external stakeholders to resolve issues across the company’s service estate. Fast-Paced Problem Solving: Manage More ❯
Croydon, England, United Kingdom Hybrid / WFH Options
Berg Search
award-winning company who is driving a change in the parking industry and reimagining urban mobility , we are currently looking for a detail-oriented and reliable Appeals and Compliance SupportSpecialist to join their growing team. Their mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. … role is an excellent opportunity for a junior professional or fresh graduate looking to start a career in a fast-paced, tech-driven environment. As an Appeals and Compliance SupportSpecialist , you will process parking contraventions, ensuring accuracy and compliance while contributing to the smooth operation of the company's enforcement systems. The position offers hybrid working conditions … structured training, and opportunities for career advancement. Key Responsibilities: Enforcement Administration: Manage the enforcement process from start to finish using specialist software, ensuring all steps are completed accurately and on time. Case Management : Work closely with the team to address and resolve a high volume of cases, meeting deadlines and maintaining compliance standards. Multi-Faceted Environment: Operate effectively across More ❯
