4 of 4 Change Management Jobs in Dartford

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident … relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support More ❯

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident … relationships Engagement with sales teams and PMO, supporting commercial activities and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support More ❯

facilitating smooth software adoption, enhancing user experience, and promoting best practices for maximising software functionality. The role will additionally be accountable for overseeing the management of test plans and journeys using testing software to verify performance and reliability that aligns with our systems evergreen model in conjunction with supporting … change management on delivery. This role will be a mix of operational activities as well as project works. The successful candidate will be responsible for delivering engaging and effective training Finance Systems sessions to both new and existing customers, to ensure they are proficient in using the applications. … the strategy and pipeline of upcoming projects for user testing requirements. Configuring and managing the testing software to align with good health checking and change management deliveries. Identifying system defects from testing and working closely with Finance Systems Team developers and 3rd parties to resolve them. Working actively More ❯

Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation … should have: Experience with Juniper network devices and Juniper firewalls (Will consider Cisco too) A solid understanding of ITILITIL processes , including Incident, Problem, and Change Management. Experience with encryption technologies to ensure secure communications. Nice to Have (Desirable Skills): Understanding of handling sensitive materials and maintaining secure environments. Why More ❯