1 of 1 Remote EDI Jobs in Dartford

The role requires you to identify efficiency & adoption improvements of Salesforce, the rollout, maintenance, and support of the Telephony system integrated into Salesforce CRM, EDI process and adoption improvements and any other initiatives related to the European customer service transformation program. You will have excellent knowledge of Salesforce, and experience … software solution & Salesforce integration. Support the local teams with reporting and insights and agree European KPI’s to monitor and improve customer service. Conduct EDI discovery work and document current process across all European countries. Identify pain points preventing full automation & adoption, create & implement plan to address these and work … with local teams to onboard new customers and optimise EDI usage across Europe. Provide reporting and insights via dashboard into usage and adoption to aid business decisions and progress of the EDI adoption plan. Support the Salesforce Product Owners with requirements gathering, UAT, launch communications & reporting for new org rollout More ❯