Customer Success & Onsite Services Manager
- Location
- Dartford, England, United Kingdom
leadership to Electrosonic's onsite service teams located within customer environments across the UK. Working closely with Service Operations, Technical Support, Engineering, Sales, and Finance teams, the Customer Success & Onsite Services Manager drives customer success through proactive service management, data‐driven decision making, continuous improvement, and commercial stewardship. … opportunities. Support revenue retention and account growth objectives. Maintain accurate forecasting and provide regular operational and commercial reporting. Collaborate with Sales, Engineering, Service Operations, Finance, and other stakeholders to support customer objectives. Support proposal development, pricing strategies, and service improvements. Identify opportunities to improve processes, reporting, efficiency, and customer outcomes. ...