Technical Support Engineer Tier I
Dartford, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Technical Support Engineer Tier I, dartford col-narrow-left Client: Action1 Location: dartford, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 10 Posted: 09.06.2025 col-wide Job Description: Who we are: Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native … by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to … and resolve customer issues via phone and other communication channels. Follow up with customers post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance More ❯
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