Customer Service Manager
- Hiring Organisation
- Pimlico Banks Recruitment
- Location
- Daventry, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
customer service processes and ways of working Managing customer enquiries across phone, email and digital channels Handling escalations and more complex customer issues Using root cause analysis to reduce recurring complaints and service issues Monitoring KPIs, SLAs, response times and customer satisfaction Developing and improving CRM usage ...