2 of 2 Applications Support Analyst Jobs in Derby

Social network you want to login/join with: We are looking for a proactive and detail-oriented Application Support Analyst to join our support team. In this role, you'll provide first-line technical support to end-users, assisting with application … issues, data queries, and access/configuration requests. Your ability to troubleshoot, communicate effectively, and maintain accurate support records will be key to ensuring a high-quality support experience. Key Responsibilities: Monitor and triage incoming support tickets and phone calls. Respond to and resolve … first-line support issues and service requests, escalating more complex problems as needed. Execute basic SQL queries to support data retrieval and issue resolution. Review and action system alerts and exception reports to ensure service reliability. Maintain accurate, clear documentation of support activity and More ❯

work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: The role of the Application Support Analyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of … contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support More ❯