Tactical Planning Analyst
Derby, Derbyshire, East Midlands, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
DHU Healthcare
Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities. Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues. Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning window. Contribute to the wider Resource … Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service. Experience and Qualifications Essential Experience working with Workforce Management (WFM) systems, preferably NICE. Strong negotiating skills with an ability to influence stakeholders. Experience working in a contact centre environment and understanding the Multi … Channel Resource Planning Cycle. Proficiency in Excel, with the ability to analyse large volumes of data. Experience in contact centre planning. Preferable Experience working in a digital environment (social media, web chat, email) alongside inbound/outbound calls. Advanced PC and MS Office skills. Experience with change more »
Employment Type: Work From Home
Salary: £28,000
Posted: