26 to 26 of 26 ITIL Jobs in Derby

Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with ITIL best practices. Scale the Support Team in line with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of … and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing escalations. Improving support processes using ITIL best practices. Freshdesk and Jira to ensure accurate tracking and reporting. Reducing backlog and maintained manageable ticket volumes. Leading and developing high-performing support teams. … ITIL with practical implementation. Freshdesk, Jira, and similar tools. Scaling teams to support business growth. Solving complex issues with lasting solutions. Organising and able to manage multiple priorities effectively. In return for sharing your talent and dedication, they offer you Competitive salary Learning & development budget Flexible working (Predominately remote More ❯