3 of 3 ITSM Jobs in Derby

excellence Essential qualifications & experience - Senior service management certifications (e.g. ITIL® Expert, ISO/IEC 20000, COBIT®, SIAM or equivalent) 10+ years' experience in IT service management or operations leadership Demonstrated experience managing large service delivery teams and external vendors Desirable experience - Cloud service management experience (Azure and/ ...

ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. * Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. The Requirements * Demonstratable experience within ...

certification. Experience working with Field Service Lightning (FSL). Background in integrating Salesforce with finance, billing, or expense platforms. Familiarity with IT Service Management (ITSM) processes and tools such as ServiceNow or Jira Service Management. ...