3 of 3 Knowledge Management Jobs in Derby

will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge … when applicable. 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work. 6. Project management for smaller projects (Under 50 days). 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide ...

seasoned IT professional who thrives on solving complex technical issues, leading knowledge initiatives, and influencing support excellence across the service desk? ROCK is seeking a Senior Advanced Support Analyst to take ownership of our most challenging support escalations and play a pivotal role in the development of technical documentation … best practices. This role is not only focused on deep technical resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting as a technical liaison ...

pipelines using Azure DevOps, Azure Pipelines, and GitHub Actions; establish standards and patterns for the organization. Containerization and Orchestration: Lead the adoption and management of containerization using Docker and modern container deployment strategies, establishing container best practices and governance. Monitoring, Logging & Observability: Architect and oversee monitoring and logging solutions … establish and enforce security best practices across cloud resources, including Azure RBAC, network security, Web Application Firewalls (e.g. Azure WAF, Cloudflare), Key Vault management, and vulnerability scanning to ensure regulatory compliance. Stakeholder Collaboration: Work with development, operations, product, and security leadership to identify opportunities for automation, performance optimization, cost ...