Graduate ServiceNow Platform Support Analyst (1st / 2nd Line)
- Hiring Organisation
- Precept Recruit
- Location
- Derby, Darley Abbey, Derbyshire, United Kingdom
- Employment Type
- Permanent
Support Analyst, you will support the day-to-day operation of the ServiceNow platform, helping to resolve user queries, investigate incidents, and assist with system configuration and enhancement activities. Working closely with platform specialists, developers, business stakeholders, and third-party partners, you will develop your technical knowledge while contributing … triage, and prioritise support tickets. • Monitor platform performance and escalate issues where appropriate. • Support platform testing, upgrades, and enhancement activities. • Assist with maintaining system documentation, user guides, and knowledge articles. • Work with senior team members to identify recurring issues and potential improvements. • Learn ServiceNow administration and configuration best practices. ...