Customer Support Executive – SaaS / Compliance Technology
Derby, England, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
ECW Search
Days Holiday + Bank Holidays Birthday Leave Company Pension Employee Assistance Programme Volunteering Days The Company: This rapidly expanding technology business provides industry-leading compliance and risk-management solutions to organisations across the UK. With thousands of active users and continuous year-on-year growth, the company has built a strong reputation for delivering intuitive, reliable and secure … customer support queries via phone, email and online ticketing systems. Diagnose, investigate and resolve 1st-line technical issues within agreed timeframes. Provide online training and guidance to users on system features and processes. Maintain, update and remove user accounts across internal systems. Support the testing of new releases, features and bug fixes. Complete administrative tasks including document validation, data … a proactive approach to problem solving. Comfortable working both independently and as part of a team. An interest in technology and a willingness to learn new systems. Additional Information: Standard working hours: Monday–Thursday 9:00–17:30, Friday 9:00–17:00. Role requires a basic DBS check due to data-sensitive work. Company offers full training More ❯
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