Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
DHU Healthcare
Systems Development team. Reporting to the 111 Systems Development Manager, this role will focus on performance management, business intelligence insights, and continuous service improvement with a primary focus on quality management and interaction analytics. If you have a knack for turning data into actionable insights and are passionate about … and NICE Quality Central, including system optimisation, change management, and training. Lead and motivate junior analysts to deliver best-in-class service, focusing on processimprovement and new thinking. Identify improvements in dashboards, processes, forms, and reporting for NICE CXOne IA and Quality systems. Produce daily/weekly more »
customer complaints Reporting and Raising alerts, at the appropriate level, in case of deviations from the ADF and other ALTEN processes Ensuring on Continual Improvement Approach Identifying best practices, Supporting projects in the definition of progress plans, lessons learned, and customer satisfaction analysis Capturing feedback from the field by … feeding into ALTEN Delivery Framework improvements Depending on experience and motivation, you may lead groups dedicated to continuous improvement, contribute to the development of quality assurance on international projects Who are we looking for? The ideal candidate will possess a proactive/Resilient Mindset Alongside 5-6 years of … grow within the role as well as the company. Technical Experience required: Lean 6 Sigma AS9100/EN9100 training Internal audits and cause analysis Processimprovement This role will require you to have or be willing to go through Security Clearance. As part of the onboarding processmore »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
Hunter Mason Consulting
years) Strong teamwork skills with leadership capabilities. Excellent organisational, multitasking, and time management abilities. Effective interpersonal and communication skills for collaboration. Proactive approach to process improvement. Passion for decarbonizing the UKs housing stock. more »
D tax compliance. Audit Support - Assist clients during tax audits by providing documentation, explanations, and support to defend R&D tax credit claims. Continuous Improvement - Stay informed about industry trends, best practices, and changes in tax legislation related to R&D. Propose and implement process improvements to enhance more »
