5 of 5 SLA Jobs in Derby

relationships to ensure effective delivery of products and services Manage strategic suppliers and oversee budgeting processes Drive supplier performance across commercial, operational and SLA metrics Lead issue resolution, including escalations and formal dispute processes where required Provide actionable supplier performance insights Ensure all contractual obligations and deliverables ...

accountability, collaboration and continuous improvement. Own the strategic relationship with KNAPP, holding partners accountable for service delivery, maintenance performance, system optimisation and agreed SLA and KPI outcomes. Act as the senior lead for incident control and operational escalation, ensuring issues are managed quickly and effectively, with clear communication and minimal ...

repeat incidents. Review and assure quality of tickets, configurations, and documentation. Maintain clear communication with stakeholders during escalations and priority incidents. Support adherence to SLA, incident, and change management processes. What will you bring? Acts as the senior technical authority within the reactive support function, leading resolution of complex ...

digital knowledge base. Plan and chair service reviews for DHU service providers and suppliers. Maintain action logs, decisions, owners and due dates, challenging SLA, KPI, responsiveness, ticket quality and recurring failure. Govern service provider Service Desk and Major Incident performance while recognizing DHU's accountability for patient impact, continuity … management, supplier management or IT operations. Significant experience in service delivery, IT service management or managed-service governance Experience chairing supplier reviews and challenging SLA, KPI, RCA and improvement performance Strong practical knowledge of ITIL-aligned service-management processes and controls Able to travel to DHU sites and supplier meetings ...

people, customers and partnersAbout the roleProvides reactive network support, focused on incident resolution and service restoration across customer environments. Operates in a fast‐paced, SLA‐driven environment, taking ownership of incidents from diagnosis through to resolution. Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high … requests, ensuring timely restoration of service. Take ownership of incidents, maintaining clear updates, high‐quality communication, and accurate documentation. Manage tickets in line with SLA and operational standards, including prioritisation and progression. Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure. Follow defined processes for incident, change ...