2 of 2 Remote/Hybrid SLA Jobs in Derby

repeat incidents. Review and assure quality of tickets, configurations, and documentation. Maintain clear communication with stakeholders during escalations and priority incidents. Support adherence to SLA, incident, and change management processes. What will you bring? Acts as the senior technical authority within the reactive support function, leading resolution of complex ...

people, customers and partnersAbout the roleProvides reactive network support, focused on incident resolution and service restoration across customer environments. Operates in a fast‐paced, SLA‐driven environment, taking ownership of incidents from diagnosis through to resolution. Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high … requests, ensuring timely restoration of service. Take ownership of incidents, maintaining clear updates, high‐quality communication, and accurate documentation. Manage tickets in line with SLA and operational standards, including prioritisation and progression. Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure. Follow defined processes for incident, change ...