4 of 4 Service Delivery Jobs in Derby

Job Title: Service Delivery Manager – Key Account (IT Services) Location: Derby (Hybrid, 3 days on-site per week) Salary: £65-£70k, plus performance-based incentives About the Role We’re seeking an experienced Senior Service Delivery Account Manager to take accountability for a flagship customer account within the engineering and manufacturing sector. The role involves managing … a high-profile division focused on complex systems and solutions, ensuring seamless delivery of IT services and fostering a strong client relationship. You’ll work hand-in-hand with a dedicated Programme Manager who leads on delivering high-value IT projects into the business, ensuring alignment with strategic objectives, operational excellence, and continuous improvement across the account. This role … who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments. Key Responsibilities Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account. Build and maintain strong working relationships with senior business and IT stakeholders. Ensure the effective delivery of IT services, projects, and ongoing More ❯

in the IT Domain, you will collaborate with our client's Team. You will be responsible for IT Technical administration. Job Details The Analyst will provide technical support and service delivery to client customers. Responsibilities include incident investigation and resolution, request fulfilment, assisting with problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed … standards and procedures. A Security Cleared (Minimum SC) First Line Analyst supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. What's in it for you? Rate £16.35/Hr through UMB £12.60/Hr through basic PAYE £14.31/Hr through Premium PAYE Contract More ❯

client, Kappture, is looking to recruit a Senior Project Manager to join their team. As the Senior Project Manager for Kappture, you will be responsible for leading the successful delivery of large-scale EPOS and retail technology projects across a diverse customer base. This role owns the full project lifecycle — from pre-sales engagement and scoping through to installation … live, early-life support, benefit realisation, and final handover into BAU. Main functions As Senior Project you can expect to be involved in: Project Leadership – leading end to end delivery of EPOS and other innovative technologies, manage planning, resourcing, budgeting and risk across multiple deployments, ensure stakeholders are clear and held to account for their obligations and projects are … after project completion Pre Sales and Customer Engagement – support pre-sales activity by shaping project proposals, translating technical feasibility into customer-friendly plans, negotiating and enforcing sub-contractor agreements Delivery and Execution – oversee on site deployment and installation activities, interpret site schematics and associated infrastructure, ensure smooth integration with existing systems Early life support and handover – provide structured early More ❯

to existing applications and solutions, undertaking the configuring and testing where appropriate. Document business requirements for systems, including support, resilience, business continuity, disaster recovery, and ensure suppliers meet these service levels. Maintaining a portfolio of IT Systems data maps and architecture diagrams showing business systems integrations and dependencies. Delivering support to existing business users, investigating and resolving application issues … and queries. Prioritising requests in accordance with agreed criteria and with reference to the Service Desk SLA’s. Deliver the agreed IT/Business solution designs, ensuring implementation meets or exceeds business commitments. Produce and support the execution of technical implementation plans, and manage the introduction of new business systems. Work with the IT Business Partners and Project Managers … to identify and mitigate technical project risks and resolve issues. Translation of design outputs into BAU materials for project handover, including full service transition into IT support Collaborating with stakeholders & functional leads in identifying and proposing new applications, application system changes, better uses, enhancements & developments, and/or extending use of existing systems in line with the Business System More ❯