12 of 12 Service Delivery Jobs in Derbyshire

you're just starting your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client … relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional Service as a Standard'. This role involves coordinating across departments to deliver exceptional service for new and existing clients. You will act as the main … point of contact for service delivery issues related to your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency More ❯

of IT Operations, your key responsibilities are to manage the company's IT, Telecoms & Hardware. You will be required to manage specialist IT 3rd service partners/consultants. The role involves having a strong focus on IT security, managing risk, and remaining compliant (CE/DRP/ISO). … event of a crisis. Oversee the Change Management process to ensure IT system and infrastructure updates are implemented smoothly, minimizing business risk. Manage IT service delivery, ensuring efficient day-to-day IT operations across all locations. Maintain and oversee relationships with third-party IT providers and suppliers. Address … and procure hardware as needed. Participate in relevant training and development activities to enhance skills and effectiveness. Ensure IT issues are resolved within agreed service levels (SLAs), with appropriate communication and escalation where necessary. Manage IT onboarding and offboarding processes, ensuring staff have appropriate system access and permissions. Administer More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

you will: Lead the Council’s digital and technology strategy, ensuring secure, user-centric, and efficient services Drive modernisation and transformation across ICT, architecture, service management, and data functions Deliver a forward-thinking roadmap that aligns with organisational goals and citizen needs Champion innovation, agile delivery, and better … use of data to improve outcomes Oversee digital risk governance, supplier partnerships, and service performance frameworks Act as a key advisor to the Executive Director and senior stakeholders What You’ll Bring Extensive leadership experience in digital and ICT within large, complex organisations A proven track record of delivering … major transformation and service improvement Strategic thinking, with the ability to align digital solutions to broader organisational outcomes Excellent stakeholder engagement and communication skills, including political acumen Expertise in ICT governance, architecture standards, and performance-driven service delivery Experience managing large budgets and motivating cross-functional teams More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

our IT partners to ensure seamless support and system integration. Assist in the implementation and maintenance of IT systems and infrastructure. Monitor and manage service requests, ensuring timely resolution and communication. Work closely with clients to understand their requirements and deliver tailored solutions. Maintain accurate records of service requests, resolutions, and client interactions. Stay updated with the latest technology trends and best practices. Participate in continuous improvement initiatives to enhance service delivery. Lead IT infrastructure integration during Mergers & Acquisitions. Manage IT hardware refresh programs. Ensure IT Disaster Recovery (ITDR) plans are in place and risks are … Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to manage multiple tasks and priorities effectively. Knowledge of ITIL or similar service management frameworks is a plus. A customer-focused attitude and commitment to delivering exceptional service. Experience with Sage 50 and IRIS software is preferred. More ❯

strategic growth, and regulatory compliance. This key leadership role includes managing transportation operations, vendor relations, and route optimization while leading a team to drive service quality and customer satisfaction. Hours of Work : 08;00-16:30 Key Responsibilities : Strategic Planning & Operations Management Develop and execute strategies for efficient freight … operations across multiple sites. Optimize transportation routes and schedules to maximize efficiency and cost-effectiveness. Coordinate the movement of goods to meet customer delivery requirements. Oversee day-to-day operations to maintain high service levels and satisfaction. Team Leadership & Management Lead, mentor, and develop teams including managers and … strong relationships with carriers, logistics providers, and vendors. Negotiate contracts to achieve the best balance of cost and service. Monitor carrier performance and enforce service agreements. Network Optimization Continuously analyse and enhance the freight network for cost control, speed, and sustainability. Implement and oversee advanced technology for route optimization More ❯

thinking, two-site GP practice in Derby serving a diverse patient population. We are committed to high-quality care, staff development, and innovation in service delivery. We are seeking a dynamic and proactive Assistant Practice Manager to support the Business Manager in overseeing daily operations and developing the skills … for someone with a strong operational background and leadership potential. Main duties of the job Lead day-to-day operational management to ensure seamless service delivery. Assume ownership of IT systems, digital processes, and data reporting (e.g., SystmOne, NHS Mail, Raidar). Manage HR functions including recruitment, induction, staff … succession into a leadership role. Professional, confident, and calm under pressure. Desirable Demonstrates strategic thinking and long-term planning capability. Enthusiastic about innovation and service improvement. Qualifications Essential A-level standard of education. Evidence of continued professional development in management or healthcare. Desirable Postgraduate education or management qualification. HR More ❯

within the wood recycling industry. You will play a key role in promoting our services to new and existing clients, and ensuring the successful delivery of tailored solutions that meet their recycling needs. Key Responsibilities: Identify and target new business opportunities within the wood recycling sector. Build and nurture … and execute strategies to increase market share, sales, and profitability. Collaborate with the wider operations and marketing teams to ensure client satisfaction and successful service delivery. Conduct market research and competitor analysis to stay ahead of industry trends and demands. Present tailored solutions to prospective clients, highlighting the environmental More ❯

documentation such as design blueprints, system diagrams, and strategic roadmaps. * Serve as a trusted technical advisor, offering design guidance and support throughout the entire delivery lifecycle. * Advise on integration approaches, cloud architecture, and infrastructure planning to enable smooth and efficient service delivery. * Ensure solutions conform to relevant industry More ❯