11 of 11 Service Delivery Jobs in Derbyshire

Job Title: Service Delivery Manager – Key Account (IT Services) Location: Derby (Hybrid, 3 days on-site per week) Salary: £65-£70k, plus performance-based incentives About the Role We’re seeking an experienced Senior Service Delivery Account Manager to take accountability for a flagship customer account within the engineering and manufacturing sector. The role involves managing … a high-profile division focused on complex systems and solutions, ensuring seamless delivery of IT services and fostering a strong client relationship. You’ll work hand-in-hand with a dedicated Programme Manager who leads on delivering high-value IT projects into the business, ensuring alignment with strategic objectives, operational excellence, and continuous improvement across the account. This role … who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments. Key Responsibilities Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account. Build and maintain strong working relationships with senior business and IT stakeholders. Ensure the effective delivery of IT services, projects, and ongoing More ❯

delivered efficiently, on time, and within budget. Youll be working across multiple IT projects, coordinating resources, managing communication between technical teams and stakeholders, and driving continuous improvement across the delivery function. Project Manager Responsibilities Plan, manage, and deliver IT projects from initiation to completion. Build and maintain detailed project plans with clear milestones and deliverables. Manage resource and capacity … planning across technical delivery teams. Communicate effectively with clients, engineers, and senior management. Identify risks early and implement mitigation plans. Oversee project change management processes. Produce weekly project reports and updates for leadership. Conduct post-implementation reviews and champion best practices. Skills & Experience Required Proven experience as a Project Manager within an IT Services or Managed Service Provider … Confident in fast-paced technical environments, comfortable managing changing priorities. Able to hit the ground running and bring fresh ideas to project delivery. Understanding of IT infrastructure, cloud, or service delivery projects is advantageous. Whats on Offer A chance to take real ownership of delivery in a modern, forward-thinking IT business. Supportive, collaborative team culture with More ❯

Chief Technology Officer (CTO) Elevation Recruitment Group are seeking an experienced and visionary Chief Technology Officer (CTO) to lead the technology strategy and operations for our Managed Service Provider (MSP) client. The CTO will be responsible for driving innovation, ensuring service excellence, and aligning technology initiatives with business objectives to deliver exceptional value to our clients. Why Apply … the company’s technology roadmap aligned with business goals. Identify emerging technologies and trends to maintain competitive advantage. Lead digital transformation initiatives to enhance operational efficiency and client experience. Service Delivery & Infrastructure Oversee design, implementation, and maintenance of IT infrastructure for clients. Ensure high availability, security, and scalability of managed services. Optimize cloud, network, and cybersecurity solutions for … diverse client environments. Innovation & Product Development Develop new service offerings and enhance existing ones to meet market demands. Collaborate with vendors and partners to integrate best-in-class solutions. Governance & Compliance Ensure compliance with industry standards, regulations, and security frameworks. Implement robust risk management and disaster recovery strategies. Team Leadership & Development Build and mentor a high-performing technical team. More ❯

on both managing and developing relationships with these IT support vendors. There will also be an opportunity to work on various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. … Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT services consistently meet high standards of availability, performance, and security to support business objectives. Establish … effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in More ❯

that designs, manufactures, installs, and services bespoke lifting and handling equipment. Following a recent acquisition of a specialist manufacturer of multi-directional forklift trucks, the company is expanding its service team and now has an excellent opportunity for an experienced Forklift Service Engineer to join their operation. As a Forklift Service Engineer, you'll be responsible for … the UK and within the company's factory. You'll be provided with a fully equipped company van and will work independently or as part of a small, supportive service team. You'll receive comprehensive product training and ongoing support but will also be expected to manage your own workload, meet deadlines, and uphold the company's high standards … on forklifts and lifting equipment Perform preventative maintenance and thorough examinations Work in accordance with issued RAMS and company procedures Liaise with site managers and customers to ensure efficient service delivery Manage van stock and coordinate with the parts department Job Requirements Strong mechanical background with solid diagnostic skills Experience with forklifts, agricultural, or industrial trucks Knowledge of More ❯

in the IT Domain, you will collaborate with our client's Team. You will be responsible for IT Technical administration. Job Details The Analyst will provide technical support and service delivery to client customers. Responsibilities include incident investigation and resolution, request fulfilment, assisting with problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed … standards and procedures. A Security Cleared (Minimum SC) First Line Analyst supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. What's in it for you? Rate £16.35/Hr through UMB £12.60/Hr through basic PAYE £14.31/Hr through Premium PAYE Contract More ❯

and statistics to support informed decision-making. Act as the first point of contact for HR system users, providing support and training. Identify and recommend system enhancements to improve service delivery. Always uphold data protection and confidentiality standards. What You'll Bring: Proven experience administering and supporting management information systems (HR systems desirable but not essential). Strong analytical More ❯

client, Kappture, is looking to recruit a Senior Project Manager to join their team. As the Senior Project Manager for Kappture, you will be responsible for leading the successful delivery of large-scale EPOS and retail technology projects across a diverse customer base. This role owns the full project lifecycle — from pre-sales engagement and scoping through to installation … live, early-life support, benefit realisation, and final handover into BAU. Main functions As Senior Project you can expect to be involved in: Project Leadership – leading end to end delivery of EPOS and other innovative technologies, manage planning, resourcing, budgeting and risk across multiple deployments, ensure stakeholders are clear and held to account for their obligations and projects are … after project completion Pre Sales and Customer Engagement – support pre-sales activity by shaping project proposals, translating technical feasibility into customer-friendly plans, negotiating and enforcing sub-contractor agreements Delivery and Execution – oversee on site deployment and installation activities, interpret site schematics and associated infrastructure, ensure smooth integration with existing systems Early life support and handover – provide structured early More ❯

to existing applications and solutions, undertaking the configuring and testing where appropriate. Document business requirements for systems, including support, resilience, business continuity, disaster recovery, and ensure suppliers meet these service levels. Maintaining a portfolio of IT Systems data maps and architecture diagrams showing business systems integrations and dependencies. Delivering support to existing business users, investigating and resolving application issues … and queries. Prioritising requests in accordance with agreed criteria and with reference to the Service Desk SLA’s. Deliver the agreed IT/Business solution designs, ensuring implementation meets or exceeds business commitments. Produce and support the execution of technical implementation plans, and manage the introduction of new business systems. Work with the IT Business Partners and Project Managers … to identify and mitigate technical project risks and resolve issues. Translation of design outputs into BAU materials for project handover, including full service transition into IT support Collaborating with stakeholders & functional leads in identifying and proposing new applications, application system changes, better uses, enhancements & developments, and/or extending use of existing systems in line with the Business System More ❯

Elevation Recruitment Group are looking for an experienced 2nd Line Support Engineer to join our client, a Managed Service Provider (MSP) team on a contract basis. You will provide advanced technical support to our clients, ensuring timely resolution of escalated issues and maintaining high service standards. This role is due to growth, and you need to be able … and switches Assist with security best practices and compliance requirements. Escalation & Collaboration: Work closely with 3rd Line engineers and vendors for complex issues. Provide feedback to improve processes and service delivery. Skills & Experience required: At least 2 years proven experience in a 2nd Line support role within an MSP environment. Strong knowledge of: Windows Server Virtual Environments (VMWare) SQL More ❯

Elevation Recruitment Group are looking for an experienced 2nd Line Support Engineer to join our client, a Managed Service Provider (MSP) team on a contract basis. You will provide advanced technical support to our clients, ensuring timely resolution of escalated issues and maintaining high service standards. This role is due to growth, and you need to be able … and switches Assist with security best practices and compliance requirements. Escalation & Collaboration: Work closely with 3rd Line engineers and vendors for complex issues. Provide feedback to improve processes and service delivery. Skills & Experience required: At least 2 years proven experience in a 2nd Line support role within an MSP environment. Strong knowledge of: Windows Server Virtual Environments (VMWare) SQL More ❯