Senior Service Delivery Manager
- Hiring Organisation
- Morson Edge
- Location
- Derby, Derbyshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £650/day
with business and digital transformation goals Establish and maintain strong service governance frameworks, including SLAs, XLAs, OLAs and KPIs Lead, coach and inspire service management teams, creating a high-performance and customer-focused culture Act as the senior escalation point for major incidents, providing leadership during high-impact events … improvement roadmap, driving continuous optimisation and innovation Partner with senior business stakeholders to ensure services evolve in line with organisational priorities Lead vendor and supplier management, including performance reviews and risk management Drive operational excellence across ITIL-aligned processes (Incident, Problem, Change, Release, Capacity) Ensure compliance with ...