Director, Incident & Problem Management
- Hiring Organisation
- Solera
- Location
- Ivybridge, Devon, United Kingdom
- Salary
- £ 50 K
teams and platformsImprove service reliability, uptime, and customer impact metricsData, Automation & AILeverage data and analytics to identify incident trends and operational insightsIntroduce automation and AI-driven capabilities to improve detection, triage, and responseDrive a shift from reactive support to predictive operationsStakeholder & Executive EngagementAct as the central point of accountability … problem management frameworks (e.g. ITIL)Experience managing large-scale, complex production environmentsStrong data-driven mindset with experience using dashboards and reporting toolsExposure to automation, AI, or modern operational toolingLeadership & BehaviourStrong leadership presence with the ability to operate under pressureClear, direct communicator, especially in high-stakes situationsHighly accountable, outcome-focused ...