2 of 2 Remote Customer Service Jobs in Devon

Service Desk Team Leader Location: Exeter/Hybrid (3 days a week in office) Salary: £35,000£45,000 (DOE) Our client is looking for an experienced Service Desk Team Leader to lead and develop their 1st Line Service Desk team. This is a fantastic opportunity for someone who enjoys blending hands-on technical support with leadership … coaching and process improvement all within a friendly, collaborative and growth-focused business. Responsibilities of the Service Desk Team Leader: Youll be responsible for the daily operations of the 1st Line Service Desk, ensuring support tickets are logged, triaged and resolved efficiently. Working closely with Service Delivery Consultants and the Technical Improvement Lead, youll help shape best … practice, streamline processes, and deliver exceptional customer experiences. Youll also play a key role in mentoring the team, maintaining high service standards, and ensuring client SLAs are consistently achieved. Leading, mentoring and supporting the 1st Line Service Desk team. Monitoring and managing ticket queues to ensure timely resolution and accurate escalation. Maintaining strong client communication and ensuring More ❯

Role: IT Technician Salary: £25k-£27k Location: Exeter - Hybrid Were working with a fantastic organisation who are looking for a Service Delivery Technician to join their in-house IT team, supporting colleagues across the business and helping to keep everything running smoothly. Youll be the person people turn to when things need fixing, updating or improving - combining your technical … know-how with your friendly, proactive approach to deliver great service every time. What youll be doing Acting as the first point of contact for IT support queries from colleagues, taking ownership and resolving issues where possible. Supporting and maintaining desktop, server, and cloud systems to keep the business working efficiently. Providing both remote and on-site support, offering … clear communication and excellent customer service. Getting involved in system upgrades, migrations, and deployments, particularly across the Microsoft technology stack. Playing your part in ensuring compliance with information security policies and best practice standards. Working closely with the wider IT and project teams to improve systems and introduce new solutions. What were looking for Relevant qualifications and/or More ❯